FAQ

The safety gear is attached to the crossbar using the outer casing supplied. Depending on the case, adapter plates can also be used. The distance between the safety gear and the rail head must be observed. If a fan device is supplied for mounting on the upper crossbar, it cannot be mounted on the lower crossbar and vice versa. When turning the safety gear, the safety catch would have wrong settings up and down.

It must be ensured that the distance between the safety gear (cast housing) and the rail head is 7.5 mm. This results in a distance of 10mm from the outer housing of the safety gear on the track side to the rail head.

The minimum running surface width of the rail should be 19mm.

The selection of the release linkage depends on the position of the speed limiter, in front of the rail or behind the rail in connection with the cabin entrance. The distance dimension S also refers to the distance between the center of the guide rail and the speed limiter cable.

Auslösegestänge BF seitlich mit Seilanbindung (6,5mm) S = 250 mm – 376 mm                       Auslösegestänge BF oben / unten mit Seilanbindung (6,5mm) S = 180 mm – 249 mm

The capture shafts are connecting shafts between the capture chambers and are supplied in a straight and cranked version. A cranked capture shaft is required if the landing buffer collides with the capture shaft. Axially rotatable fan shafts are used with an internal dimension from 1600mm.

Please send us your inquiries in writing by email to sales@slc-liftco.com
Please include a data sheet that is as complete as possible in your inquiries about safety gear
The data sheets can be found on our homepage under Service -> Download order sheets

Please send us your order in writing by email to sales@slc-liftco.com
When ordering safety gear, please note that a fully completed data sheet is always required to process the order and send it along with it.
The data sheets can be found on our homepage under Service -> Download order sheets
The data sheets can be found on our homepage under Service -> Download order sheets.

The regular delivery date is 4 calendar weeks.
In urgent cases, a shorter delivery time is usually possible at an additional charge after prior agreement. Please contact the sales office

The standard shipping is done by parcel service or with the house forwarding
Safety gear is generally dispatched by a freight forwarder
For particularly urgent orders, express delivery is possible at an additional cost.

Please check the contents of the shipment for damage and completeness of the goods
In the case of damaged goods or incomplete delivery, please contact us and send a description of the damage, if possible with pictures, to sales@slc-liftco.com
We take care of a replacement as soon as possible and the claims settlement with the transport service provider.

To process the return of goods, we require the order number and the item number as well as the reason for the return
If possible, please send us this information in advance by email to
sales@slc-liftco.com
After the check has been carried out, you will receive a credit minus the return costs

Custom-made products and all special procurements for which we have no other use and for which the manufacturer refuses to take them back are excluded from the return

First of all, our employees take your complaint, check the facts and try to remedy the situation quickly.
In the event of missing parts, we will arrange for a free subsequent delivery as soon as possible
In the case of parts reported as defective, we will first arrange for a replacement delivery, which is subject to a charge, which will become free of charge after the returned goods have been returned and checked by a credit note if the complaint is justified
This does not apply to defects due to damage or defects for which we are not responsible, for example in the case of incorrect assembly or improper handling on the construction site (see General Terms and Conditions Item VIII. Liability). In these cases, you will receive a credit for the returned goods minus the costs incurred

First of all, our employees take your complaint, check the facts and try to remedy the situation quickly.

In the event of missing parts, we will arrange for a free delivery at the next possible time.

In the event of defects, we will first arrange for a replacement delivery, which is subject to a charge, and which will be returned free of charge after the returned goods have been returned and checked by a credit note, provided the complaint is justified.

This does not apply to defects due to damage for which we are not responsible, for example in the case of incorrect assembly or improper handling on the construction site (see GTC point VIII. Liability). In these cases, you will receive a credit for the returned goods minus the costs incurred.